At THEORUM, we aim to deliver your products as quickly and efficiently as possible. This Shipping Policy provides information about how we handle shipping and delivery for all orders.
Shipping Methods and Costs We offer several shipping methods depending on your location and the size of your order. Shipping costs are calculated at checkout based on your shipping address and the selected method. We aim to provide transparent and competitive rates for domestic and international shipping.
Processing Time Orders are typically processed within 1–2 business days after receipt. If there are any delays due to stock availability, we will notify you promptly. Custom or personalized orders may take additional time to process.
Domestic Shipping For domestic orders, we provide standard and expedited shipping options. Delivery times will vary based on your location and the chosen shipping method. Tracking information will be provided once your order has shipped.
International Shipping We offer international shipping to most countries. Delivery times for international orders vary by location, and customs procedures may cause delays. You are responsible for any customs duties or taxes imposed by the destination country.
Shipping Restrictions Certain products may be restricted from shipping to specific countries due to legal regulations. If your order contains restricted items, we will notify you and offer a refund or alternative solutions.
Tracking Your Order Once your order has shipped, you will receive an email with tracking information. You can use this information to track your order’s status and estimated delivery date.
Undeliverable Packages If a package is undeliverable due to incorrect address information or failure to pick up from the carrier, we will attempt to resolve the issue. If the package is returned to us, we will contact you to arrange re-shipping or offer a refund.
