We want you to be completely satisfied with your purchase at THEORUM. However, if you are not happy with your product, we offer a flexible refunds policy to ensure a smooth and hassle-free return process.
Eligibility for Refunds Refunds are available for products that are defective, damaged, or not as described. If you receive a product that is in any way faulty or incorrect, you are entitled to a full refund, provided that you contact us within 14 days of receiving the product.
Conditions for Returns To be eligible for a return, the item must be in its original, unused condition and packaging. You will also need to provide proof of purchase. Customized or personalized products are typically excluded from the refund policy unless they arrive damaged or defective.
How to Request a Refund To request a refund, please reach out to our customer support team with your order number and a description of the issue. We may ask for additional information, such as photographs of the damaged item, to assess the situation.
Processing Time Once your return is approved, we will process your refund within 5–7 business days. The refunded amount will be credited to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card provider to process the refund.
Non-Refundable Items Certain items are non-refundable, including but not limited to gift cards, final sale items, and products that have been personalized or customized to your specifications. Please review the product descriptions carefully before making a purchase.
Exchange Policy If you prefer to exchange a product rather than receive a refund, we can arrange an exchange for an identical item or a different product, subject to availability. Exchanges will be processed in the same time frame as returns.
